Last updated: 26 June 2023
Orchestra AI, Inc. (“us”, “we”, or “our”) operates https://orchestra-ai.com (hereinafter referred to as the "Service").
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Service, or one of its hosted customer portals (the "Portal(s)").
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
We collect Device Information using the following technologies:
When you register with the site we collect certain information from you, including your name and email. We refer to this information as "Account Information". Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain additional information from you, including your billing address, shipping address, payment information (including credit card numbers), and phone number. We refer to this information as "Order Information."
When we talk about "Personal Information" in this Privacy Policy, we are talking about Device Information, Account Information, and Order Information.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. Below we list the providers with whom we may share your data and information on how they treat your data.
We use Stripe to power our billing--you can read more about how Stripe uses your Personal Information here: https://stripe.com/privacy.
We use Clerk to provide an improved authentication and account management experience. You can read more about how Clerk uses your Personal Information here: https://clerk.com/privacy.
We use Postmark for sending transactional emails based on your activity on the site. We have disabled both open tracking and link tracking on all emails sent. See the Postmark Privacy Policy for full details.
We use Plausible Analytics to help us understand how our customers use the Site. You can read more about how Plausible Analytics uses your Personal Information here: https://plausible.io/privacy.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Orchestra sites gather anonymous performance data for us to assess platform and content delivery network performance.
We gather information about time to deliver and render page content. This helps us ensure our platform and content delivery network are working optimally in terms of speed and efficiency of delivery to make sure your sites are performing at their best.
The analytics taken are performance data and are completely anonymous. No IP address, location, no personal information whatsoever is gathered and no cookies are used or stored to gather this information.
While the principles of data protection under GDPR do not apply to anonymous information such as this because there is no identifiable person or personal data gathered or assembled, we disclose this practice for your reference.
We do not use behvioral advertising or remarketing techniques. If we decide to change this policy in the future, we will update our privacy policy to describe our use of these techniques.
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We limit our use of cookies to functional and performance cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use cookies to optimize your experience on our Site and to provide our services.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. When we update this privacy policy we will post a prominent notice on the Site, and if you have provided us with Account Information we will notify you of the change by email before it goes into effect.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at legal@orchestra-ai.com or by mail using the details provided below:
1675 Route 228 #1051, Cranberry Township, PA 16066